Terms & Conditions

Furnology provides structural warranty only, applicable strictly to manufacturing defects that cause the structure to become unstable or unsafe for normal use.
No warranty is applicable on:
- Mirrors
- Ceramic items
- Stone / marble / engineered stone tops
- Glass, décor accessories, artworks, and other fragile items
Cosmetic variations, surface marks, finish inconsistencies, or material characteristics do not qualify as manufacturing defects.

All upholstery (fabric, leatherette, leather) is provided without warranty, whether imported or customised. This follows industry standards.
Sofa foam comes without warranty. Foam performance varies based on usage, weight load, and maintenance and cannot be guaranteed over time.

Materials such as stainless steel with PVD coating, marble/stone tops, and coated metal finishes are prone to minor surface scratches.
These scratches may be visible under indirect or reflective lighting and can be present even in brand-new products straight out of packaging.
Such marks are inherent characteristics of the material and finish, not defects, and are therefore not grounds for replacement or rejection.
Tables with curves, bends, folds, or angled surfaces may show minor undulations, bulges, or surface tension marks at fold points. This is a natural outcome of the manufacturing process and not a defect.

Transportation charges are additional and payable directly to the transporter. These charges are non-negotiable.
Furnology does not include transportation costs in the product price and does not bear transit expenses.
Any damage occurring during transit is not the responsibility of Furnology.
Customers may opt for transit insurance at an additional cost by informing us prior to dispatch.

Free installation is provided only for Dining Tables, when included as part of the purchase.
Installation is not provided for - Mirrors, Artwork
Cabinets, storage units, and similar furniture are fully assembled at the warehouse and delivered as a single unit. No on-site assembly is included.

Furnology may not always provide staff for unloading.
On request, unloading support can be arranged at an additional visitation fee, calculated based on the distance from the warehouse.
If unloading staff is not arranged, the customer is responsible for unloading at site.

Orders once placed cannot be cancelled or refunded.
In case the customer chooses to cancel an order:
- The paid amount will be retained as store credit
- Credit will be valid for 60 days from the date of cancellation
- Credits are non-transferable and cannot be redeemed for cash

All customisation orders are shared with an estimated budget and estimated timeline.
These estimates may change based on:
- Design evolution
- Material availability
- Production complexity
The initial estimate is provided only for broad clarity and is not a fixed commitment.
Furnology does not experiment with unproven or unfeasible designs.
If a design is not manufacturable to acceptable standards, this is communicated upfront, and such orders are not accepted.

We stand by the quality of our furniture. That’s why every Furnology product comes with a 12-month limited warranty from the date of purchase.

This warranty covers:
- Any manufacturing defects in workmanship.
- Natural variations in wood, fabric, and other materials are part of their charm and not considered defects.
What’s Not Covered
- The product is damaged due to misuse, accidents, neglect, or improper care.
- You’ve made unauthorised modifications or repairs to the product.
- Any third-party alterations or tampering have been done.
- Re-installation or re-alignment after shifting
- Any damage caused due to relocation, shifting, dismantling, or handling by third parties voids warranty and service coverage.

Customers must ensure adequate access, lift availability, and clear pathways.
Furnology is not responsible for delivery delays or damages caused due to site constraints.

Slight colour, grain, texture, or finish variations may occur due to lighting, material batches, or hand-crafted processes.

Warranty and service do not apply if care and maintenance guidelines are not followed.

Products must be inspected at the time of delivery.
Any visible damage, missing parts, or concerns must be reported immediately upon delivery.
Complaints raised after delivery acceptance will not be entertained.

Why this matters:
This shuts down “it was damaged when it arrived” complaints made days or weeks later.

The customer is responsible for final measurements, access clearances, and fit suitability.
Furnology is not responsible if a product does not fit through doors, lifts, staircases, or intended spaces.

Wood and wood-based products may experience minor expansion, contraction, hairline cracks, or joint movement due to temperature and humidity changes.
These are natural material behaviours, not manufacturing defects.

All products are designed for indoor residential use only, unless explicitly stated.
Outdoor use, commercial use, or excessive load voids warranty and service eligibility.

Furnology shall not be liable for delays caused due to events beyond reasonable control, including but not limited to port delays, customs clearance, strikes, logistics disruptions, or material shortages.