Refund policy

Return & Refund Policy
Last Updated: 9th June 2025

At Furnology, we take pride in the quality and craftsmanship of our furniture. Since all purchases are made offline and in person, we encourage customers to inspect products thoroughly before confirming an order. This policy outlines the conditions under which returns, replacements, and refunds may be considered.

1. No Returns or Exchanges

  • All sales are final. We do not accept returns or exchanges once an item is purchased and dispatched.

  • Please verify all product details—dimensions, finish, materials, and aesthetics—before placing your order.

2. Refunds (Applicable Only in Specific Cases)

Refunds are considered only in the following cases:

  • Verified manufacturing defects

  • Transit damage identified and reported within the eligible timeframe

Refunds are not issued for:

  • Change of mind after delivery

  • Incorrect measurements taken by the customer

  • Dislike of natural textures, grain, or finish variations

3. Reporting Damaged or Defective Items

To be eligible for a resolution:

  • Damage or defect must be reported at the time of delivery.

  • Claims must include clear photographic and/or video evidence

  • Late claims will not be eligible for refunds, repairs, or replacements

4. Resolution Options

Upon successful verification, Furnology will determine the appropriate resolution:

  • Replacement of the damaged/defective product (subject to availability)

  • Repair service at no cost (if feasible)

  • Refund (partial or full) in rare cases where neither replacement nor repair is viable

The resolution process may take up to 14 business days post-verification.

5. What Is Not Covered

The following conditions are not eligible for return or refund:

  • Natural variations in wood grain, fabric weave, or material texture

  • Minor aesthetic variations due to lighting or screen resolution

  • Damages from improper use, mishandling, installation, or third-party assembly

  • Customised or altered products

  • Products damaged due to neglect, water exposure, or misuse

6. Order Cancellations

  • Orders cannot be cancelled after processing.

  • Custom or made-to-order items cannot be cancelled once production has begun, under any circumstances.

7. Refund Processing

If a refund is approved:

  • The amount will be credited to the original payment method within 7–10 business days

  • Delivery and handling charges are non-refundable unless we caused the issue

8. Contact for Support

If you have questions or need help with a damaged or defective item, contact:

📧 Email: hello@furnology.co.in
📍 Address: MRB Farms, 8th Main Road, Dronacharya Road, behind Manamaya Residency Complex, NRI Layout, Furnology Solutions, Bengaluru, KA, 560016, India

By purchasing from Furnology, you acknowledge that you have read and agree to this Return & Refund Policy.