Privacy policy

Privacy Policy
Last Updated: 9th June 2025

Introduction

Welcome to Furnology ("Company," "we," "our," "us"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website or interact with us through inquiry forms or other non-transactional online means.

This policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

1. Information We Collect

We may collect the following types of data when you interact with our website or contact us:

  • Personal Information: Such as your name, email address, and phone number when voluntarily provided via forms or communication.

  • Non-Personal Information: Such as browser type, device information, and IP address to help improve website functionality.

  • Cookies and Analytics: We use cookies to understand user behavior and enhance your browsing experience.

2. How We Use Your Information

Your data may be used to:

  • Respond to inquiries or service requests.

  • Improve our website and user experience.

  • Send updates, offers, or promotions (only with your explicit consent).

  • Comply with legal or regulatory requirements.

We do not use your data for any online sales, order processing, or shipping purposes.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data only with:

  • Trusted third-party service providers (e.g., website analytics tools or customer relationship software) who help us operate our website or respond to inquiries.

  • Law enforcement or regulators, if legally required.

All third parties are bound by confidentiality agreements and data protection obligations.

4. Data Storage and Processing

Your data may be stored or processed in India or other jurisdictions, depending on the location of our service providers. We ensure appropriate safeguards are in place for such transfers.

5. Your Rights Under the DPDP Act, 2023

You have the right to:

  • Access and correct your personal data.

  • Withdraw consent for marketing communications at any time.

  • Request deletion of your data, subject to legal retention requirements.

  • Raise complaints with our Grievance Officer.

To exercise your rights, contact us at hello@furnology.co.in.

6. Cookies and Tracking Technologies

We use cookies for site functionality and analytics. You can control cookie settings through your browser. Disabling cookies may affect site performance but will not restrict access to basic information.

7. Data Security

We use reasonable technical and organizational measures to protect your information, including:

  • SSL encryption on our website.

  • Access restrictions to authorized personnel only.

However, no system is 100% secure, and we advise users to take personal precautions.

8. Data Retention

We retain your personal data only as long as necessary for:

  • Responding to inquiries or follow-ups.

  • Legal compliance and documentation.

Inactive data is securely deleted or anonymized within 6 months of last interaction.

9. Grievance Redressal Officer

If you have any privacy-related concerns, you may reach out to our Grievance Officer at:

Email: hello@furnology.co.in

We will respond in accordance with applicable laws and within statutory timelines.

10. Policy Updates

We may revise this policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Your continued use of our website means you accept these changes.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.